Having a clearly defined knowledge base in your website will not only satisfy your customers, but also save you a lot of valuable resources such as time and money. Imagine having thousands of unanswered tickets that you need to deal with every day or every week. If you don’t have a dedicated customer support team, these will pile up and your customers will feel they are not receiving the value that should be provided to them. This will then can result to a more potential damage to your business, resulting to a higher churn rates.
To start with an awesome knowledge base. You need to determine what questions your customers will particularly ask via your contact form or ticketing system. Out from these questions, you can create a detailed article on how to solve a user query. The more Q and A’s you can provide to your user, the easier for them to find the needed solutions.
There are knowledge base systems available for a cheap price that you can use to your business. Again, the more detailed you can provide, the more time you can save as the tickets will be lessen. Now you can focus on the most important part of your business such as sales and marketing. If you have some recommended KB systems, kindly share them via comments section or send an email using our contact form. This will help not only us but even our readers as we are going to update this blog post.